UserTheme variable is setting up in session

English! place to talk about development, programming and coding
Post Reply
pj26905
Znuny newbie
Posts: 3
Joined: 09 Aug 2019, 16:21
Znuny Version: 5.0.35
Real Name: PJ
Company: Zensar

UserTheme variable is setting up in session

Post by pj26905 »

Hi All,

I am facing issue that for only one user this is happening
UserTheme variable is not setting up in Sessions variable.

So other customized selected theme is not selected. Which is leading to
/opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentPhoneTicket.tt
rather customized one
/opt/otrs/Kernel/Output/HTML/Templates/myTheme/AgentPhoneTicket.tt

Correct customized theme is selected by user using user preferences.

Please help why?

For other users/agents right theme is picked up.
Post Reply