Notification (Event) additional filter: Article Sender Type

[pekkaar]

It is a nuisance with v2.4.7 that you can not explicitly configure the Article Sender Type values for your Notification (Event) configs. Sender Types are 'agent', 'customer' or 'system' -- these tell you which party generated the article and it is pretty useful for ArticleCreate notification events, where you wish to filter for email-external Article Types.

The files to edit (on a Fedora distro):

• Kernel\Modules\AdminNotificationEvent.pm -- add the logic for the ArticleSenderType list operations (add, change, update)
• Kernel\Output\HTML\Standard\AdminNotificatinEventForm.dtl -- add the HTML GUI component for the AST list
• Kernel\System\Ticket\Event\NotificationEvent.pm -- add the AST decision to the logic to decide whether to send the notification

Regards,
Peter

[Mike_B]

Hi Peter,

If you can supply patches against CVS HEAD for this we'd be happy to put it in 3.0beta2 - that way you don't have to patch again if you upgrade to v3, and others can benefit from your work as well...

Mike

[fbobraga]

it's not a feature request for http://bugs.otrs.org/ ?