hi,
is there a way to change the fields name in new ticket creation?
thanks!
Ticket creation fields rename
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Ticket creation fields rename
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Re: Ticket creation fields rename
Hello,
you can achieve that by adding a custom translation file.
Best regards
you can achieve that by adding a custom translation file.
Best regards
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Re: Ticket creation fields rename
is there a way that i can rename the fields by coding?
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Re: Ticket creation fields rename
The custom translation file is better as this is easier to upgrade. No need to patch OTRS on every update, just copy the translation file. Your can change the wording in the templates though: Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt
In that case I would recommend to create a new theme or at least copy the templates to the Custom/Kernel/... directory...
In that case I would recommend to create a new theme or at least copy the templates to the Custom/Kernel/... directory...
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