Text with break lines becomes \r \n

[drodralv]

Hello,

We have implemented web interface connecting via REST to OTRS.

We have now the problem that when an user is pasting values with breaklines, that becomes for example "Support\r\nAvailable" in OTRS.

However, using OTRS customer interface, that is correctly entered within the ticket information in OTRS.

Do you have any idea how to solve that? Our agents will probably use that copy+paste option with breaklines from whatever source they may use.

Thank you in advance.

[skullz]

Try to set content as html

ContentType => 'text/html; charset=utf-8'

Good luck