we recently had the need to add a CustomerUser to multiple Customers AND list them in the CIC.
The manual explains how you can make the changes to the backend (DB & Config.pm) so that the customers can see all tickets of the companys. They are however not shown in the Customer Information Center.
To do so:
Prepare the backend according to the manual:
https://doc.otrs.com/doc/manual/admin/6 ... kends.html
* Add the table to the DB
* Add the identifier to the map
Code: Select all
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
Code: Select all
CustomerIDs => 'customer_ids',
Code: Select all
Kernel/System/CustomerUser/DB.pm
Code: Select all
Custom/Kernel/System/CustomerUser/DB.pm
https://github.com/OTRS/otrs/pull/2011/files