Hi All,
By Default all the emails from remote server are fetched periodically to the OTRS server through its daemon in every 10 min,
But there are ways through which We can bypass this mechanism through fetchmail
https://doc.otrs.com/doc/manual/admin/6 ... tings.html
I tried this setting and scheduled the same through crontab but unfortunately mail is pushed in OTRS only when daemon is run in 10 min i.e fetchmail didn't worked to push the mail to otrs .
Steps
Created .fetchmailrc file in $OTRS_HOME folder
Placed my email settings as descbed in above link
poll mail.example.com protocol POP3 user joe password mama is otrs
Called fetchmail from Crontab
Even though fetchmail is called but it didn't pushed the mail to given Q in OTRS every min , But it did the same in 10 min i.e everytime daemon runs
Can anyone suggest what I am exactly missing
Regards
Akshat
Fetch Emails at scheduled time
-
- Znuny newbie
- Posts: 20
- Joined: 15 May 2018, 08:03
- Znuny Version: 6.0.5
- Real Name: Akshat
- Company: None
-
- Administrator
- Posts: 3961
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Fetch Emails at scheduled time
Yes: the proper place to ask. This is not development related. And for shorted interval you should consider switching from polling to pushing by using SMTP w/ procmail.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?