how to approve Change in ITSM

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ashwinigore
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how to approve Change in ITSM

Post by ashwinigore »

i have followed all steps as per https://doc.otrs.com/doc/manual/itsm/6. ... /ch08.html

Change is created by change-owner and few workorders are created. added Change-builder and Change-Manager as a CAB.

I can see one change in "requested" state. I logged in from both agent with role Change-builder and Change-Manager but unable to get option from where CAB can be approve.

Please suggest.
root
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Re: how to approve Change in ITSM

Post by root »

Hi,

Sure that this topic should be here in the developers section?

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ashwinigore
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Re: how to approve Change in ITSM

Post by ashwinigore »

sorry, i will post in howto section.
zzz
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Re: how to approve Change in ITSM

Post by zzz »

ashwinigore wrote: 04 May 2020, 11:16 sorry, i will post in howto section.
Come on! You can do better than that :lol:
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