i have followed all steps as per https://doc.otrs.com/doc/manual/itsm/6. ... /ch08.html
Change is created by change-owner and few workorders are created. added Change-builder and Change-Manager as a CAB.
I can see one change in "requested" state. I logged in from both agent with role Change-builder and Change-Manager but unable to get option from where CAB can be approve.
Please suggest.
how to approve Change in ITSM
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Re: how to approve Change in ITSM
Hi,
Sure that this topic should be here in the developers section?
- Roy
Sure that this topic should be here in the developers section?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: how to approve Change in ITSM
sorry, i will post in howto section.
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Re: how to approve Change in ITSM
Come on! You can do better than that
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