How can i add date dynamic field to Service in Service Management

English! place to talk about development, programming and coding
Post Reply
akshattandon
Znuny newbie
Posts: 20
Joined: 15 May 2018, 08:03
Znuny Version: 6.0.5
Real Name: Akshat
Company: None

How can i add date dynamic field to Service in Service Management

Post by akshattandon »

Hi All,

I needed to add new dynamic date field to Service in Service Management ?
You do not have the required permissions to view the files attached to this post.
root
Administrator
Posts: 3931
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: How can i add date dynamic field to Service in Service Management

Post by root »

Hi,

Dynamic Fields can't be added to services. You need a service preference.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: How can i add date dynamic field to Service in Service Management

Post by jojo »

what do you want to achieve with a date field in the service?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
akshattandon
Znuny newbie
Posts: 20
Joined: 15 May 2018, 08:03
Znuny Version: 6.0.5
Real Name: Akshat
Company: None

Re: How can i add date dynamic field to Service in Service Management

Post by akshattandon »

I tried adding that from ServicePreference , But it just gave the textbox.
Which cannot get view from created and changed fields

The usage need is to add the start date of the service which is independent of creation date
You do not have the required permissions to view the files attached to this post.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: How can i add date dynamic field to Service in Service Management

Post by jojo »

thats not possile without custom development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply