Hey guys,
you've been a great help last time. So the situation is as follows....
I updated our OTRS System from the major version 4 to 6. And now in the notifications that the agents get the ticket state is not translated correctly. The whole systems default langauge is german, even the state type names are german but the template variable <OTRS_TICKET_State> still outputs the english name. Is there a setting I can change for it to change to german or another variable in the notification template I might use?
Regards,
Tilo.
Notification status types aren't translatet?
Re: Notification status types aren't translatet?
Thats correct these placeholders will not be translated
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com