CIS Hardening Policy On OTRS

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yp00475025
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Joined: 10 Aug 2020, 09:54
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Real Name: Yuvraj
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CIS Hardening Policy On OTRS

Post by yp00475025 »

We have a customer implementation planned ahead, they have CIS hardening policy that will be implemented during infra setup and hardening will be done according to https://www.cisecurity.org/cis-benchmarks/.
Environment details:
OTRS Version: 6.0.20
server : RHEL 7
CIS policy :Profile 2

Can anyone please let me know impact on OTRS performance & functionality ?
If OTRS won't work using CIS level 2 ,what are other alternatives to make OTRS work using CIS Policy?

Regards,
Yuvraj Patil
jojo
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Re: CIS Hardening Policy On OTRS

Post by jojo »

yes it can affect OTRS .e.g usage of SELINUX
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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yp00475025
Znuny newbie
Posts: 4
Joined: 10 Aug 2020, 09:54
Znuny Version: 6.0.1
Real Name: Yuvraj
Company: Tech Mahindra

Re: CIS Hardening Policy On OTRS

Post by yp00475025 »

Hi,

We have details discussion with the end customer /infra team, and have ended with implementing of OTRS with Profile 2 CIS hardening policy, As I have come across that Profile 2 is not supported by OTRS,

if still CIS hardening level 2 is implemented on OTRS servers, can someone suggest the impact of OTRS functionality if any.
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