Reply to an email using OTRS API

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MariaWilczek
Znuny newbie
Posts: 1
Joined: 27 Oct 2020, 16:11
Znuny Version: 7.0
Real Name: Maria Wilczek

Reply to an email using OTRS API

Post by MariaWilczek »

Hello All :)

I need to reply to an email through an HTTP request using Generic Interface.

Unfortunately, I don't have access to the admin side, so I don't know how the Generic Interface web service is implemented in my case. I have read official documentation:
https://doc.otrs.com/

and studied solutions in different APIs, like this for example:
https://stackoverflow.com/questions/331 ... n-one-side

and was still unable to figure out how to achieve this.

Does anyone have any suggestions?

Best regards,
Maria
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Reply to an email using OTRS API

Post by jojo »

Sending E-Mails via API is possible since OTRS 7 out of the box, for the community edition additional packages are needed.

If you are on OTRS 7 please contact the Servicedesk for support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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