Hello All
I need to reply to an email through an HTTP request using Generic Interface.
Unfortunately, I don't have access to the admin side, so I don't know how the Generic Interface web service is implemented in my case. I have read official documentation:
https://doc.otrs.com/
and studied solutions in different APIs, like this for example:
https://stackoverflow.com/questions/331 ... n-one-side
and was still unable to figure out how to achieve this.
Does anyone have any suggestions?
Best regards,
Maria
Reply to an email using OTRS API
-
- Znuny newbie
- Posts: 1
- Joined: 27 Oct 2020, 16:11
- Znuny Version: 7.0
- Real Name: Maria Wilczek
Re: Reply to an email using OTRS API
Sending E-Mails via API is possible since OTRS 7 out of the box, for the community edition additional packages are needed.
If you are on OTRS 7 please contact the Servicedesk for support
If you are on OTRS 7 please contact the Servicedesk for support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com