FAQ groups are not created with FAQ package download in OTRS-6.0.30

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rg0030481
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FAQ groups are not created with FAQ package download in OTRS-6.0.30

Post by rg0030481 »

FAQ groups are not created with FAQ package download in OTRS-6.0.30.

I have downloaded OTRS-6.0.30 and installed FAQ package version 6.0.28. FAQ package should automatically create faq, faq_admin group but I am unable to see them.
zzz
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Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30

Post by zzz »

These groups no longer exist. Instead, you have to create your own groups and enter them in the system configuration under Core → FAQ → Approval.

— Emin
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rg0030481
Znuny newbie
Posts: 7
Joined: 02 Aug 2021, 13:25
Znuny Version: 6.0.30
Real Name: Ruchika
Company: Tech Mahindra

Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30

Post by rg0030481 »

Thanks. How do I restrict the agent/customer access on those groups? I dont want everyone to create/delete/edit the FAQs.
zzz
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Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30

Post by zzz »

You can always limit the access to certain modules via the system configuration.

For example: Put "admin" into the key value mapping of "Group" in the "Frontend::Module###AgentFAQExplorerFAQ" setting to limit the access.
You should also keep in mind that you have to change the permission for the navigation, which can be done with the setting "Frontend::Navigation###AgentFAQExplorer###002-FAQ".

— Emin

Edit: After a second read through, I am not sure if I covered your problem.
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

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rg0030481
Znuny newbie
Posts: 7
Joined: 02 Aug 2021, 13:25
Znuny Version: 6.0.30
Real Name: Ruchika
Company: Tech Mahindra

Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30

Post by rg0030481 »

Thank you very much Emin, I am able to restrict the access as per my requirement.
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