FAQ groups are not created with FAQ package download in OTRS-6.0.30.
I have downloaded OTRS-6.0.30 and installed FAQ package version 6.0.28. FAQ package should automatically create faq, faq_admin group but I am unable to see them.
FAQ groups are not created with FAQ package download in OTRS-6.0.30
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- Znuny superhero
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Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30
These groups no longer exist. Instead, you have to create your own groups and enter them in the system configuration under Core → FAQ → Approval.
— Emin
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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- Znuny newbie
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- Znuny Version: 6.0.30
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Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30
Thanks. How do I restrict the agent/customer access on those groups? I dont want everyone to create/delete/edit the FAQs.
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30
You can always limit the access to certain modules via the system configuration.
For example: Put "admin" into the key value mapping of "Group" in the "Frontend::Module###AgentFAQExplorerFAQ" setting to limit the access.
You should also keep in mind that you have to change the permission for the navigation, which can be done with the setting "Frontend::Navigation###AgentFAQExplorer###002-FAQ".
— Emin
Edit: After a second read through, I am not sure if I covered your problem.
For example: Put "admin" into the key value mapping of "Group" in the "Frontend::Module###AgentFAQExplorerFAQ" setting to limit the access.
You should also keep in mind that you have to change the permission for the navigation, which can be done with the setting "Frontend::Navigation###AgentFAQExplorer###002-FAQ".
— Emin
Edit: After a second read through, I am not sure if I covered your problem.
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
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- Znuny newbie
- Posts: 7
- Joined: 02 Aug 2021, 13:25
- Znuny Version: 6.0.30
- Real Name: Ruchika
- Company: Tech Mahindra
Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30
Thank you very much Emin, I am able to restrict the access as per my requirement.