Change state is not getting updated as per the conditions defined

English! place to talk about development, programming and coding
Post Reply
rg0030481
Znuny newbie
Posts: 7
Joined: 02 Aug 2021, 13:25
Znuny Version: 6.0.30
Real Name: Ruchika
Company: Tech Mahindra

Change state is not getting updated as per the conditions defined

Post by rg0030481 »

I am using OTRS 6.0.30. I have defined the change templates with conditions like- If the 'workorder' state is Approved, then the 'change' state should be set to Approved. but it is not working. Please help
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Change state is not getting updated as per the conditions defined

Post by root »

Hi,

Let's see your state machine first.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Post Reply