get id of connected agent in custom module

[gsalin]

Hi,
I'm running a custom module (i.e. Custom/GeTModules/AutoWatch.pm) through generic agent, called when a new article is created.

Is there a way to get the id of the agent who is connected and who added the article that called the generic agent?

Thank you for your help.

Gérald

[root]

Hi Gérald,

it might be UserID but to do something on an article creation I recommend using an event module. Here a small example with code: https://github.com/znuny/Znuny/blob/rel ... rCreate.pm and then you need the module registration like this:

Code: Select all

  <Setting Name="Ticket::EventModulePost###8000-MyEventModule" Required="0" Valid="1">
        <Description Translatable="1">Just say what it does.</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::MyModule</Item>
                <Item Key="Event">ArticleCreate</Item>
                <Item Key="Transaction">1</Item>
            </Hash>
        </Value>
    </Setting>

- Roy

[gsalin]

Hi Roy,
thank you for your help....
I will explain my need, and what I've done so far..

My first goal : allow an agent who answers a ticket to become watcher by default
TO achieve this,

• I created a custom module, called via Generic AGent on article creation
  I created a dynamic field "Do not watch this ticket" which is displayed on new article creation : if the agent select this dynamic field, he is not defined, or removed from watchers, else he is added as a watcher on this ticket

My custom module can be more efficient. Currently, it extracts last article of the ticket, get the id of the agent who sent the article and add the userid as watcher (or remove it according to the dynamic field value)....but it works

I would like to do the same thing without the need to send an email, through bulk actions.

My new goal : allow an agent to unwatch multiple tickets through bulk actions, without writing a new article
To achieve this :

• select one or more tickets
  click on Bulk actions
  display my dynamic field "Do not watch this ticket"
  call a generic agent on ticket dynamic field "Do not watch this ticket" update

if "Do not watch this ticket" is selected, get the userID of the connected user, get the ticketId and unsuscribe the user.....

My problem : get the userId f the connected agent....

Thank you for your help

Gérald