Customergrouphead should see the customername

[rani+bandaru]

Hi
When a customer(grouphead) clicks on Company Tickets Icon.All the customers tickets which come under this customer(grouphead) will be displayed. Here ---------- ----------------/otrs/customer.pl?Action=CustomerTicketOverView&Type=CompanyTickets is the URL seen in the browser.

Ticket# Age Subject State Queue Owner
2200010101 13days test mail new postmaster admin
2220000011 14days testmail2 new Misc admin
So many tickets are seen by the customer who is head of the othercustomers.Here ticket# is a link .So,if he want to see who have raised the ticket he have to click on the link then details will be displayed.

But he want to add a field before ticket# ie,.customer name who have raised the ticket.
How can i do it ?Please someone guide.Can we do it from sysconfig or from where?

Thanks in advance
rani

[fbobraga]

I want to know how to do it, too

[jojo]

You need to modify the template file

[crythias]

Specifically, edit CustomerStatusView.dtl (preferably in your own theme) and remove the # comments related to Customer ID

[rani+bandaru]

To
crythias and jojo

Thanks for your valuable guidance.I had done the changes and it is reflecting properly.

Regards
rani b