Use of Checkbox in Agent interface

[Muad_Dib]

Hi all,

I wanted to use a FreeText Field as a checkbox but I cannot make it working.

Has anyone already done something like that?

I just want to add a simple checkbox to have a True/False value somewhere in ticket table. How to do it?

Thanks for your replies

[fbobraga]

I think it's not possible... using a dropdown with 2 options is not a viable option?

[Muad_Dib]

Yes it is... But I think that's more simple to use a checkbox for a choice "yes/no"