OTRS error - Can't locate object method

[xax0]

Hello guys,
I am receiving the following error and I can't figure out why? It is generated when i access the default login URL http://localhost/otrs/index.pl

It gives me:

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The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[/i]

I believe it is something with regards to initiating session and checking permissions, but can't confirm unfortunately. Looked everywhere else but the only one error is the one below (/var/log/httpd/error_log):

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[Wed May 14 15:10:25 2014] -e:  (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::AuthSession" at /opt/otrs/Custom/Kernel/System/AuthSession.pm line 367.
[Wed May 14 15:10:25 2014] [error] mkdir /opt/otrs_data/2014/05/14/check_permissions_25492_44155048_1400076625_947364: Permission denied at /opt/otrs//Kernel/System/Ticket/ArticleStorageFS.pm line 41\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::AuthSession" at /opt/otrs/Custom/Kernel/System/AuthSession.pm line 367.\n

Any help is greatly appreciated.

[RStraub]

Missing or wrong file permissions.

Did you run the otrs.SetPermissions.pl ?

Alternatively use a (not recommended) chown -R otrs:GROUPNAMEOFWEBSERVER /pathToOtrs/*

Edit: Or start with showing us a "ls -l" on directory '/opt/otrs/Kernel/System/Ticket/'

[xax0]

OK, i forgot to mention that I am running it in a SELinux enabled environment. When i set http_t content type to permissive policy, everything works. However, the idea is to be protected with SELinux.

And I am not going to chown the whole /opt/otrs directory it is not security at all.

[crythias]

The OTRS docs say disable selinux.
You don't want that.
So http://selinuxproject.org/page/ApacheRecipes

[xax0]

Thanks for this link, I am familiar with SELinux, how to troubleshoot and how to modify policies, etc.

However I've excausted all troubleshooting options and that's why I've posted it here. I am using partially this guy's manual:

http://gergely.polonkai.eu/blog/2013/05 ... abled.html

[crythias]

Custom/Kernel/System/AuthSession.pm line 367
Custom?

[xax0]

We have some custom scripts running, but nothing too extraordinary.

[crythias]

We have some custom scripts running, but nothing too extraordinary

yeahbut...

stock 3.3.6: wc -l AuthSession.pm
279 AuthSession.pm
(279 lines)

/opt/otrs/Custom/Kernel/System/AuthSession.pm line 367

Can't help you.

[xax0]

No worries, I am just trying to collect opinions and whether someone faced the same issue.

I will post my results if i resolve it, as it will be useful for the others as well. I've just rebuilt the test system and I am going to try and enforce SELinux once more.

Thanks for your help crythias, much appreciated!

[crythias]

The error message is custom to you because the file isn't stock. If it was stock, you would not get this error.