When opening a new phone ticket, OTRS is sending the auto-response associated to the queue to the customer.
This happens even when the auto-response status is set to invalid.
How can I stop this from happening? I want auto-responses only to be sent when a customer is is sending us an email.
Cornelius
Stop sending auto-reply responses when opening a ticket
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crythias
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Re: Stop sending auto-reply responses when opening a ticket
In 3.3.x, there is a SysConfig AutoResponseForWebTickets (Core::Postmaster) that is yes/no for this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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