Add explanation text to customer ticket mask

[FloBo]

Hello together,

I would like to know, if it is possible to add additional text to the customer ticket mask? Our customers need to set the incident impact when creating a ticket. Because of this reason I would like to add a short explanation, in which situation they have to choose which impact state.

Would it be possible to display a separate text box? Or maybe somehow include in the label of the field?




I´m open for any hint about how to add some text in this mask.

Thanks in advance and best regards,
Florian

[jojo]

https://www.otrs.com/feature-add-on/fie ... on-dialog/

[FloBo]

Hello jojo,

thank you for the suggestion. Unfortunately, we can´t spend money for such a contract to use this add-on.

[crythias]

Or maybe somehow include in the label of the field?

Custom Translation might help.

[reneeb]

If this should be a "static" widget, I would edit the template.

[FloBo]

Yes, this should be static. Which template do you mean? CustomerTicketMessage.dtl?

[FloBo]

*push*

Some help or a hint would be wonderful

[crythias]

You were given a hint.

[crythias]

Explicitly: Edit the .dtl that complies with the screen.

[FloBo]

Okay, maybe I should have been more concrete.

I need help or a hint how to add a widget to this mask. Now, I know which file I need to edit. But I don´t know how to add such widget. For example I tried to copy&paste the Customer Information widget from AgentTicketZoom.dtl. Nothing happend.

Source

Code: Select all

<!-- dtl:block:CustomerTable -->
            <div class="WidgetSimple">
                <div class="Header">
                    <h2>$Text{"Customer Information"}</h2>
                </div>
                <div class="Content">
                    $Data{"CustomerTable"}
                </div>
            </div>
<!-- dtl:block:CustomerTable -->

Pasted

Code: Select all

<!-- dtl:block:ImpactExplanation -->
            <div class="WidgetSimple">
                <div class="Header">
                    <h2>$Text{"Impact Explanation"}</h2>
                </div>
                <div class="Content">
                    <h2>$Text{"Test Text"}</h2>
                </div>
            </div>
<!-- dtl:block:ImpactExplanation -->

What do I need to adept? dtl, css and/or pm file? Adding a widget is not that simple I guess.

Finding information about this topic is difficult. In my opinion, this forum is the best place to find information about OTRS, so I asked for help.

[crythias]

If you want to include content on a .dtl, treat it like an html page.
Don't worry about block tags. Just write a div and place it where it should show up.