Hello,
I'm working on OTRS 3.3.5 on DEBIAN server. I've my test plateform on localhost too.
Today and after several test, i observe that OTRS spend a long time to update the change parameters like ACL (Deploy ACL) and Process Management (Synchronize all Processes).
How am i sure about my work when the system spend lot of time before uptade these modifications?
Someone have ideas?
NB: I've tried on my locallhost too for the same results.
Regards.
Decrease time of update modifications (ACL, PM)
Moderator: crythias
Re: Decrease time of update modifications (ACL, PM)
your system seems to be to slow (most likely disk usage as a file is written to disk...)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Decrease time of update modifications (ACL, PM)
In support Assesment, I found this information about performance in Webserver section:
"Check for CGI Accelerator."
"You should use FastCGI or mod_perl to increase your performance"
Is it possible that's my problem? How can i fix it?
Regards.
"Check for CGI Accelerator."
"You should use FastCGI or mod_perl to increase your performance"
Is it possible that's my problem? How can i fix it?
Regards.
Re: Decrease time of update modifications (ACL, PM)
install and activate mod_perl
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com