Cron - Error Message

[ccamel]

Hi there

I get this error

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From: Cron<otrs@mydomain>$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
To: me@mydomain
Message: >> Can't write opt/otrs/var/log/otrs.log: No such file or directory <<

I checked if there is such a file and guess what. There is a file and it haves current entries.

I tried also following...

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sudo perl /opt/otrs/bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=www-data --otrs-group=nogroup --web-group=www-data

...and finally this...

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sudo chmod 666 /opt/otrs/var/log/otrs.log

Nothing helped!

[crythias]

opt/otrs/var/log/otrs.log

This is a relative path, not absolute.

The error message seems like something has changed or not following what was intended. Version of OTRS?

Also, check $HOME path of otrs in /etc/passwd

[ccamel]

This was so obvious. Thank you. I use the version "OTRS 3.2.16".

I eliminated now all error messages, but I still have this strange error, I didn't mentioned in my first post.

Problem:
The cron job of the "otrs"-user is fetching e-mail via IMAP.

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May 28 10:08:01 myserver CRON[12233]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)

And when there is a mail in the inbox it works like that

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[Wed May 28 10:10:06 2014][Notice][Kernel::System::MailAccount::IMAP::_Fetch] IMAP: Fetched 1 email(s) from "Support"/Mailserver.

But sometimes (periodically) the cron is working, but the mails are not fetched at all. They just hanging arround on the Mail server.

My workarround: I do it manually

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sudo perl otrs.PostMasterMailbox.pl -f 1

After that every thing works fine, till next time...