display services

[checkk]

hi,
I'm trying to develop the ticket creation page for customer.
I currently have a bit more than a hundrerd services (and more will be added). So as you can imagine we can't let the customer chose over 200 services, we need to make some kind of first selection. What we would like is for the customer to first chose between Generic Services and Business Services (this dropdown is already in place). What is beginning to be tricky is to only show the parent service in another dropdown and then then the sub services (again in an another dropdown).
I know that to make them all appear, the customerticketmessage.dtl uses "$Data{"ServiceStrg"}" but I can't find a way to get the text inside. In fact I don't understand how this function can built the dropdown.

Is there a way to select only services in dropdown ? Or at least can someone shed some light on this $Data ?

[crythias]

There's a theory that you could only provide lists of services that the customer might have bought/purchased/used.

[checkk]

Well yes in theory, but they're not "customers" in the real sens, just users. We are a company that has its own helpdesk.
So yes they have access to more than a hundred services ,and that without the business services.

[crythias]

Try a queue/service separation with ACL.

[checkk]

We remove the optien for the customer to chose queue. So nothing we can do here.

[crythias]

We remove the optien for the customer to chose queue. So nothing we can do here

except to turn it on, I guess.

Program a fuzzy search if you want. Think about the reason you hid queue from the customer. Now think about the reason you're providing the customer so many choices in services.