Hi All,
I've an odd one I cant quite figure out.
I've a queue that won't escalate tickets.
All my other queues escalate tickets fine.
The faulty queue is the default incoming queue.
My settings appear to be correct but I must be missing something....
OTRS version 3.3.7
Regards,
Ciaran.
Tickets not escalating
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crythias
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Re: Tickets not escalating
Do you want help or are you just venting?
How would random person replicate your experience?
Screen shots, queue settings, what you expect, what you get, etc...
How would random person replicate your experience?
Screen shots, queue settings, what you expect, what you get, etc...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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