Stats Result Format

[ChrisMachnicki]

Hi All,
We are running version 3.3.6 as a fresh install currently but the previous version had the same problem that when creating a new report the option to select any of the graph options i.e. graph-line, graph-bars, etc. is greyed out. I've searched through google and the forum but can't see anythin. The note underneath the Results Format box says " Some result formats are disabled because at least one needed package is not installed. Please contact your administrator. " but we can't figure out what is missing.

With it being a fresh install I can only assume something needs to be changed in sysconfig but I can't find anything.

All help appreciated

Chris

[jojo]

run bin/otrs.CheckModules and install the missing GD modules

[ChrisMachnicki]

Our Linux guy will have a look. Kinda surprised it's not automatically installed with the stats module but hey no matter now I know what needs to be done.

Thanks

[ChrisMachnicki]

Just an update - the reports are all graphed up now and as a side note we tried adding them to the dashboard widgets too which is now working too. The only issue we had was that the OTRS cron job was not running the dashboard widget refresh but the Linux guy fixed this by putting it into the system cron instead.

This page helped somewhat - viewtopic.php?f=62&t=24316

Thanks