We are using SMTP to read incoming emails to generate requests. The system can read and send emails, so authentication is working. The problem is that the most recent email in the inbox is read as a new email EVERY time the OTRS system checks the inbox (every 10 minutes) which generates 144 requests for one single email over the course of a 24 hour period. When we log into the SMTP email account through the webmail interface for the email server, the most recent email shows up as read.
The attached screenshot shows the situation happening 3 times for the same email.
Has anyone experienced this before?
Email reading multiple times [solved]
Moderator: crythias
Email reading multiple times [solved]
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Last edited by timons on 04 Jul 2014, 06:36, edited 1 time in total.
OTRS version 3.2.9
Operating System: Ubuntu
Database type: MySQL
Operating System: Ubuntu
Database type: MySQL
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Re: Email reading multiple times
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Email reading multiple times
@Crythias, Thanks for the response. The "DELETE ALL EMAIL" comment got me pointed in the right direction. There was a setting in the SMTP email account that prevented the OTRS client from deleting the email. We disabled that setting (thus allowing clients to delete email) and it worked.
OTRS version 3.2.9
Operating System: Ubuntu
Database type: MySQL
Operating System: Ubuntu
Database type: MySQL