[SOLVED] new ticket information not visible

[aph]

I added some new ticket dynamic fields and added these to Ticket -> Frontend::Agent::Ticket::ViewNote. However, when I create a new not and submit it, new information entered in these dynamic fields does not appear in the 'Ticket Information' section next to the ticket in web interface? Should the information not appear there since it is a ticket dynamic field?

[RStraub]

you need to add them to agentticketzoom (Frontend::Agent::Ticket::ViewZoom) aswell.

[aph]

Thanks!

[aph]

Another related question. How can I add the field 'inform agents' or 'involved agents' in the note screen as shown in the demo (see screenshot below):

Unbenannt_2.PNG

I would like this information to appaer in ticket information as well

Unbenannt_4.PNG

Thank you

[RStraub]

To show them in the ticket note pop-up, navigate to Ticket -> Frontend::Agent::Ticket::ViewNote -> Ticket::Frontend::AgentTicketNote###InvolvedAgent
Activate this option and set it to yes.

I don't know if you can show them on the ticket screen, as from my understanding that is simply a notification sent out, and not a setting (like 'watching').

[aph]

Thanks