Show Pending Time to Customer web interface

Moderator: crythias

Locked
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Show Pending Time to Customer web interface

Post by Giulio Soleni »

Hi,
I am looking for a way to show the remaining pending time (after a ticket set to "close pending" will auto close) at the Customer web interface.
This attribute is actually already shown only for the Agent web interface.
My attempt: set a new "PendingTime" attribute to 1 in Ticket::Frontend::CustomerTicketZoom###AttributesView
with no result... :(

Maybe it's necessary to customize the code, but do you know if there is a way to set this attribute without any changes to the perl modules?

Thank you
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
Top
Locked

Return to “Help”