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# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2010 xxx, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> OTRS does have a lot of config settings. For more settings
# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
# LDAP, PostMaster, Session, Preferences, ...) see
# Kernel/Config/Defaults.pm and copy your wanted lines into "this"
# config file. This file will not be changed on update!
#
# --
package Kernel::Config;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{DatabaseHost} = XXXSQL2012';
# Database
# (The database name.)
$Self->{Database} = 'otrs_temp';
# DatabaseUser
# (The database user.)
$Self->{DatabaseUser} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords.)
$Self->{DatabasePw} = 'xxxxx';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
#$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
#$Self->{'DatabaseDSN'} = "DBI:ODBC:driver={SQL Server};Server=$Self->{DatabaseHost},1433;database=$Self->{Database}";
$Self->{DatabaseDSN} = "DBI:ODBC:OTRS_TEMP";
$Self->{'Database::Type'} = 'mssql';
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} ='/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'LogModule::LogFile'} = '/opt/otrs/log/otrs.log';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
'async' => '0',
'port' => '389',
'timeout' => '120',
'version' => '3'
};
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxx';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=ser_adminsd,OU=Users,OU=XXX,OU=XXX,OU=XXXXX,OU=XXXXX,DC=xxxxxx,DC=com';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'OU=XXXXXX,OU=XXXXX,DC=XXXXXX,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=XXXXXX,OU=XXXXX,DC=xxxxxx,DC=com';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'xxxxxxx.com';
# CustomerUser1
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'xxxxx.com',
# ldap base dn
BaseDN => 'OU=xxxxxxx,OU=xxxxx,DC=xxxxx,DC=com',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'cn=ser_adminsd,OU=Users,OU=xxxxxx,OU=xxxxx,OU=xxxxx,OU=xxxxx,DC=xxxxxxx,DC=com',
UserPw => 'xxxxx',
AlwaysFilter => '(&(objectClass=user)(!(cn=test*))(!(cn=*admin*))(!(cn=adm*))(mail=*@*)(objectCategory=person)(!(userAccountControl:x.x.xxx.xxxxxx.x.x.xxx:=2)(!(name=ser*))))',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 2500,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserSalutation', 'Title', 'l', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 0, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'physicaldeliveryofficename', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'mobile', 1, 0, 'var' ],
],
};
# Axsolu CTT Limite la liste des types de tickets lors de la creation
$Self->{TicketAcl}->{'ACL-Customer-Type'} = {
Properties => {
Frontend => {
Action => ['CustomerTicketMessage'],
},
},
Possible => {
Ticket => {
Type => ['Incident', 'Request/Change'],
},
},
};
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
# -----------------------------------------------------#
1;
