ArticleCopyMoveDelete not visible for show all articles

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aph
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ArticleCopyMoveDelete not visible for show all articles

Post by aph »

I installed ArticleCopyMoveDelete-1.3.1.opm. However, the option to copy, move or delete and article is not visible. Does this module have to be registered somewhere in SysConfig?

Thanks!
Last edited by aph on 28 Jul 2014, 13:37, edited 4 times in total.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
aph
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Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Re: ArticleCopyMoveDelete not visible

Post by aph »

Registered it under Ticket -> Frontend::Agent::ModuleRegistration. Sorry for the trouble
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
aph
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Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

ArticleCopyMoveDelete not visible

Post by aph »

When using ArticleCopyMoveDelete it is possible to delete only the last article?
For example, I have a ticket and it contains three articles. I'm able to delete the 3rd article, but not the second one. After I delete the 3rd article, copy move delete option appears at the 2nd article. Is this behaviour expected?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
aph
Znuny superhero
Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Re: ArticleCopyMoveDelete not visible for all articles

Post by aph »

I found out that when I choose the 'show one article' option the copy, move, delete option is available for all articles. Only when I select the 'show all articles' option is the copy, move, delete option available only for the last article.

I have the following settings
Unbenannt_54.PNG
How can I make the copy,move, delete available for 'show all articles' option. Does a template need to be added for the 'show all articles' view? Which view defines 'Show all articles'?

Thanks
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OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
crythias
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Re: ArticleCopyMoveDelete not visible for show all articles

Post by crythias »

This is not a core module. It is provided by a third party, so you should mention that and perhaps contact the vendor of the third party module.
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Re: ArticleCopyMoveDelete not visible for show all articles

Post by reneeb »

This seems to be a bug in the output filter that adds the link...
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aph
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Re: ArticleCopyMoveDelete not visible for show all articles

Post by aph »

Thanks for the info!
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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