[SOLVED] Ticket Information

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lukbec
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[SOLVED] Ticket Information

Post by lukbec »

how to remove the selected field from the ticket information?
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Last edited by lukbec on 25 Jul 2014, 21:50, edited 1 time in total.
jojo
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Re: Ticket Information

Post by jojo »

deinastall ITSM IncidentProblem Module
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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lukbec
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Re: Ticket Information

Post by lukbec »

jojo wrote:deinastall ITSM IncidentProblem Module
Thanks!! :)
lukbec
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Posts: 34
Joined: 20 Apr 2012, 15:03
Znuny Version: 2.4.6

Re: Ticket Information

Post by lukbec »

jojo wrote:deinastall ITSM IncidentProblem Module
I noticed that two users with the same permissions differently they see these fields. Now one sees, the other does not.

Is there a configuration in which it is configured or sets the default values ​​for these fields?
jojo
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Re: [SOLVED] Ticket Information

Post by jojo »

no, there is no difference based on permissions. They might have different themes. So one is using a custom theme?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
lukbec
Znuny newbie
Posts: 34
Joined: 20 Apr 2012, 15:03
Znuny Version: 2.4.6

Re: [SOLVED] Ticket Information

Post by lukbec »

jojo wrote:no, there is no difference based on permissions. They might have different themes. So one is using a custom theme?
No.
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