how to remove the selected field from the ticket information?
[SOLVED] Ticket Information
Moderator: crythias
[SOLVED] Ticket Information
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Last edited by lukbec on 25 Jul 2014, 21:50, edited 1 time in total.
Re: Ticket Information
deinastall ITSM IncidentProblem Module
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Ticket Information
Thanks!!jojo wrote:deinastall ITSM IncidentProblem Module

Re: Ticket Information
I noticed that two users with the same permissions differently they see these fields. Now one sees, the other does not.jojo wrote:deinastall ITSM IncidentProblem Module
Is there a configuration in which it is configured or sets the default values for these fields?
Re: [SOLVED] Ticket Information
no, there is no difference based on permissions. They might have different themes. So one is using a custom theme?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: [SOLVED] Ticket Information
No.jojo wrote:no, there is no difference based on permissions. They might have different themes. So one is using a custom theme?