Hi,
I am facing a new kind of issue. When I create a new ticket, there are some dynamic fields that are visible based on type. but when I upload an attachment or delete it, page reloads and the fields those should be visible had lost. How can it be resolved?
Thanks
Gunjan
issue attachment upload or delete in New ticket create page
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crythias
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Re: issue attachment upload or delete in New ticket create p
... DDT ... Or do the same thing for every field.Gunjan wrote:When I create a new ticket, there are some dynamic fields that are visible based on type. but when I upload an attachment or delete it, page reloads and the fields those should be visible had lost. How can it be resolved?
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Re: issue attachment upload or delete in New ticket create p
Sorry, I could not understand. what does DDT mean?? and what can I do for every field?
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crythias
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Re: issue attachment upload or delete in New ticket create p
DDT = Don't do that
Not by default. You made a change based upon type. you also need to run the script *anyway* at the end of the load page.Gunjan wrote:When I create a new ticket, there are some dynamic fields that are visible based on type.
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Re: issue attachment upload or delete in New ticket create p
yes I understand this. I want to ask that where could I use my script. Could you tell me the location where I should use my script?
Re: issue attachment upload or delete in New ticket create p
could anyone help me on this please?
Thanks in advance!
Thanks in advance!
Re: issue attachment upload or delete in New ticket create p
I have solved this.
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Re: issue attachment upload or delete in New ticket create p
It would be great if you could post your solutions. It might help others with similar issues...
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Re: issue attachment upload or delete in New ticket create p
Yes please post your solution, I'm facing kind of the same issue. When I upload an attachment, every dynamic fields appear whereas some should be hidden (you know, dynamic field based on service selection...)
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Re: issue attachment upload or delete in New ticket create p
Hi,
I am really sorry but it has been a long time when I worked on this. I have forgotten what I did that time. As far as I remember, there was something related to window.onload function. When you upload/delete an attachment, it reloads the page. I have trying to find what I did, I would post here solution as soon as I would find that.
Regards,
Gunjan
I am really sorry but it has been a long time when I worked on this. I have forgotten what I did that time. As far as I remember, there was something related to window.onload function. When you upload/delete an attachment, it reloads the page. I have trying to find what I did, I would post here solution as soon as I would find that.
Regards,
Gunjan