[SOLVED] No data in TicketQueue Overview
Moderator: crythias
[SOLVED] No data in TicketQueue Overview
I'm unable to see any infos in TicketQueue Overview, although there are new and open tickets. How can make the matrix visible?
Last edited by aph on 06 Aug 2014, 17:24, edited 1 time in total.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
Re: No data in TicketQueue Overview
Am I missing something in the configuration?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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reneeb
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Re: No data in TicketQueue Overview
Have you marked some queues in the settings as "My Queues"?
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Re: No data in TicketQueue Overview
Yes I have and the queue contains some open tickets
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
Re: No data in TicketQueue Overview
I found the solution. In SysConfig under Ticket -> Frontend::Agent::Dashboard the value for QueuePermissionGroup in DashboardBackend###0270-TicketQueueOverview was 'users'. However, agents in my setup are not members of the group users and thus no information was shown on dashboard. I removed the value and now agents can see information in Ticket Queue Overview on dashboard
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache