How to Add Escalation bundles on Customer Information Center

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Gunjan
Znuny expert
Posts: 228
Joined: 09 Dec 2013, 06:37
Znuny Version: 3.3.x

How to Add Escalation bundles on Customer Information Center

Post by Gunjan »

Hello,

Please note that I am using OTRS 3.3.5. I want to add all the escalation bundles of a customer on Customer Information Center after New Tickets tab. This escalation bundle would contain Escalation bundle name, solution time and reaction time. Is it possible to do so? If yes, Please give me possibilities to do it.
Thank you very much in Advance.

Regards,
Gunjan
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reneeb
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Znuny Version: 6.0.x
Real Name: Renée Bäcker
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Re: How to Add Escalation bundles on Customer Information Ce

Post by reneeb »

What is "escalation bundles"?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Gunjan
Znuny expert
Posts: 228
Joined: 09 Dec 2013, 06:37
Znuny Version: 3.3.x

Re: How to Add Escalation bundles on Customer Information Ce

Post by Gunjan »

Please refer to the following site for escalation bundles:

https://www.otrs.com/feature-add-on/adv ... calations/


Regards,
Gunjan
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jojo
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Re: How to Add Escalation bundles on Customer Information Ce

Post by jojo »

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