More than one Survey

[luvico86]

Hello, I am an OTRS user, that need have more than one survey activated.
Actually, when I set one of them in Master, automatically the OTRS set the other in "Valid".

I look forward to your help,

[luvico86]

Any help for me?

[crythias]

Can you adjust your signature to include your version of OTRS, OS, and Database?

The survey module appears to be an add-on package through the package manager.
From what I've been able to gather, the Master Survey is the one that gets sent out at the close of a ticket, if it belongs to the queue, and the survey is enabled.

The help for this is rather sparse.

Since this appears to be an automatic send on close, it would make sense to me that the unique Master is the only one to send. Although, given that queues are selectable, having different masters for different queues might have been a decent idea.

I didn't have anything to do with the Survey package, so this post is simply a "here's what I've found." Hope it helps you in some way.

[BIG_jan]

in file kernel\system\Survey.pm you have to change the SQL-statement in sub RequestSend()

Code: Select all

SQL   => "SELECT s.id
    FROM survey s, survey_queue sq, ticket t
    WHERE s.id = sq.survey_id
    and t.queue_id = sq.queue_id
    and t.id = $Param{TicketID}
    and s.status IN ('Valid', 'Master')",

now every survey in valid or master state is active and will send requests.

If there are two surveys on one queue only the older survey will send requests.

[danielz]

Hi!,
I think this is a good idea for the next versions of Survey module, I posted it on our otrs team ideas group, to being voted for the community, also you can vote or add more otrs ideas there.

http://otrsteam.ideascale.com/a/dtd/Mor ... 4150-10369

[lukas77]

Hello,
Is this method still works in OTRS 3.0.10? I'd like to set survey X to one queue, and survey Y to another queue. Anyone can help me?

[lukas77]

Is it not possible to run more than one survey in OTRS 3?

[ahe-otrs]

Is it not possible to run more than one survey in OTRS 3?

We are using OTRS 3.0.10 and the Fix of BIG_jan wasn't working.
So currently I see no possibility for this :/

[BIG_jan]

Is it not possible to run more than one survey in OTRS 3?

We are using OTRS 3.0.10 and the Fix of BIG_jan wasn't working.
So currently I see no possibility for this :/

It should be possible, cause we are still using that fix

The original SQL took the Master-Survey to send the request for.
Our Patch is looking from which queue the ticket was closed - which survey belongs to that queue and then send the request for thar survey.
But only when survey is in Valid or Master state.

We have 4 running Surveys on our Queues.

The only problem with my fix is, when there are two Surveys set to the same queue. Then it is not taking the Master, but anyone.

[doodsangel]

Hi,

I am unable to find this in version 3.3.3.

Any help would be appreciated.

Regards,

[crythias]

Take also a look at limesurvey

[foshito]

Please

Use the otrs 3.3.6, as I do want to point me to a survey encviar notifications with status "valid" ...

I appreciate your help

Apologies for grammar