we are walnking in a strange error wile we try to use the Webservices GenericTicketConnector.
we are trying to use the GenericTicketConnector for open a new Ticket via SOAP in OTRS from an external system.
We are able to call the webservices but the response is the same for each invocation (below the Output from the webservices debugger) : 'TicketCreate: User could not be authenticated!'
Incoming data before mapping (2014-09-08 10:29:26, debug)
Code: Select all
$VAR1 = {
'Article' => {
'Body' => 'TEST ZABBIX',
'ContentType' => 'text/plain; charset=utf8',
'Subject' => ' TEST ZABBIX'
},
'Password' => 'somepass',
'Ticket' => {
'CustomerUser' => 'giampiero.ciotola',
'PriorityID' => '1',
'Queue' => 'Webfarm::WF Infrastructure Operation',
'State' => 'Aperto',
'Title' => 'PROBLEM: TEST ZABBIX'
},
'UserLogin' => 'giampiero.ciotola'
};TicketCreate: User could not be authenticated!
Outgoing data before mapping (2014-09-08 10:29:26, debug)
Code: Select all
$VAR1 = {
'Error' => {
'ErrorCode' => 'TicketCreate.AuthFail',
'ErrorMessage' => 'TicketCreate: User could not be authenticated!'
}
};The User is in the System, with the same Login and password, as Agent and as Customer.
The Login to Otrs works fine for the user.
We have also configured the same user account for the SOAP Request in Framework -> Core::SOAP
We are using th GenericTicketConnector confoiguration that we have download from github.
Any idea for solve the issue or tips that can help us in the debug ?
Tks in advance,
Giampiero
