OTRS 4 beta
Moderator: crythias
-
- Znuny advanced
- Posts: 115
- Joined: 14 Nov 2011, 10:11
- Znuny Version: 3.3.x
- Real Name: Anna Brakoniecka
OTRS 4 beta
Hi there,
up to now, there were announcements of OTRS 3.4. Now, it's OTRS 4 beta. Who already tested it and what's your first impression? Which features fail or are not completed and which are really nice?
I'm curious about your feedback. Thanks a lot for it in advance
regs,
Anna
Official announcement from today:
Service management software provider OTRS Group is releasing a beta version of its new software release, OTRS 4. The beta version comes with a new numeric versioning scheme, and is released with a new strategic plan for OTRS going forward, with a focus on features and professional services.
https://www.otrs.com/service-management ... trs-group/
up to now, there were announcements of OTRS 3.4. Now, it's OTRS 4 beta. Who already tested it and what's your first impression? Which features fail or are not completed and which are really nice?
I'm curious about your feedback. Thanks a lot for it in advance
regs,
Anna
Official announcement from today:
Service management software provider OTRS Group is releasing a beta version of its new software release, OTRS 4. The beta version comes with a new numeric versioning scheme, and is released with a new strategic plan for OTRS going forward, with a focus on features and professional services.
https://www.otrs.com/service-management ... trs-group/
- - - - - - - - - - - - - - -
Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: OTRS 4 beta
Hey there,
our first impression was positive. We highly enjoyed the new look and feel.
As for the installation we still experienced some difficulties which are to be expected in a beta - I guess. We got stuck on updating the database and converting our .dtl files.
our first impression was positive. We highly enjoyed the new look and feel.
As for the installation we still experienced some difficulties which are to be expected in a beta - I guess. We got stuck on updating the database and converting our .dtl files.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
-
- Znuny advanced
- Posts: 115
- Joined: 14 Nov 2011, 10:11
- Znuny Version: 3.3.x
- Real Name: Anna Brakoniecka
Re: OTRS 4 beta
Which new feel do you mind in detail? I didn't percept any big change while using it. The new look is also not so much different than the look of OTRS 3.3.8, but it has been definitely changed. There are some changes in the background, which I like (or at least the conception behind it).
It's my personal opinion.
It's my personal opinion.
- - - - - - - - - - - - - - -
Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: OTRS 4 beta
No, the changes were not huge - but an improvement. If you want to pin us down to name it, it were the clearer edges and the possibility to drag+drop the menu bar (though one is still unable to swap widgets from the "left" to the "right" column on the dashboard).
Also I'm looking forward for the option to spawn tickets from the process management, which I couldn't test yet, as we couldn't migrate our data.
Also I'm looking forward for the option to spawn tickets from the process management, which I couldn't test yet, as we couldn't migrate our data.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
-
- Znuny advanced
- Posts: 115
- Joined: 14 Nov 2011, 10:11
- Znuny Version: 3.3.x
- Real Name: Anna Brakoniecka
Re: OTRS 4 beta
Thanks for the explanations I'm curious about your feedback according the BPM changes
- - - - - - - - - - - - - - -
Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
-
- Znuny expert
- Posts: 185
- Joined: 08 May 2014, 16:05
- Znuny Version: 6.0.10
- Real Name: Marcos Aurelio Silverio
- Company: Infracerta
- Location: Brazil
- Contact:
Re: OTRS 4 beta
When I go to http://serverip/otrs/installer.pl I got a 500 error.
Apache log:
How can I get the installation instructions?
Apache log:
Code: Select all
ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Fri Sep 12 15:24:46 2014
Message: Can't locate Template.pm in @INC (you may need to install the Template module) (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs//Kernel/Output/HTML/LayoutTemplate.pm line 16.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Output/HTML/LayoutTemplate.pm line 16.
RemoteAddress: remoteaddressip
RequestURI: /otrs/installer.pl
Traceback (8604):
Module: Kernel::System::Main::RequireBaseClass Line: 163
Module: Kernel::Output::HTML::Layout::new Line: 410
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 222
Module: Kernel::System::ObjectManager::Get Line: 176
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Fri Sep 12 15:24:46.389071 2014] [:error] [pid 8604:tid 139746349147904] Can't locate object method "Output" via package "Kernel::Output::HTML::Layout" at /opt/otrs/Kernel/Output/HTML/Layout.pm line 1232.\n
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
-
- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: OTRS 4 beta
Same here. Guess you got to add a path but I'm not yet sure which.
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: OTRS 4 beta
Did you install Template::Toolkit?
$ cpan Template
$ cpan Template
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: OTRS 4 beta
No I didn't - good point. Used my standard setup so I missed this one. Will try immediately and get back as soon as I fixed the "Permission denied because search permissions are missing on a component of the path" 403.
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: OTRS 4 beta
brann wrote:Thanks for the explanations I'm curious about your feedback according the BPM changes
Just a feedback as I tried to upgrade again. The migration script "DBUpdate-to-4.pl" aborts on Step 4/12 with the message:
Code: Select all
Step 4 of 12: Migrate ProcessManagement EntityIDs... [Thu Sep 18 15:12:56 2014] DBUpdate-to-4.pl: Error: No new EntityID was created for TransitionAction: TA1 at ./scripts/DBUpdate-to-4.pl line 549.
This is a problem we have with our DB, which was not consistent. We had deleted activites and transitionactions on the canvas...
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS