Processes can now be started from the Customer Interface

[cici6160]

I just upgraded to OTRS v3.3 and according to the release notes "Processes can now be started from the Customer Interface"

I've created a new process and can access it via the Agent Interface but do not see it in the Customer Interface. What am i missing here? Can someone please point me in the right direction.

Thank you

[cici6160]

Should i not see "New Process Ticket" under the "Tickets" menu item in the top nav of the Customer Interface now that i've upgraded to v3.3?

[jojo]

only if there are processes which can be started by customer

[cici6160]

ah, i see now. The process management setup interface has also changed since the upgrade (more options). thanks jojo

[clementluk]

Hi,

Where can I find more resources on Process Management section? I followed the example "Book Ordering" in Admin book and configure it in 3.3.8. The process keeps staying at A1 and couldn't transit to next activity.

In the Admin book said that "The Process configuration can be done in the file Kernel/Config.pm but it is strongly recommended"to create new files like Kernel/Config/Files/MyProcess.pm. notice that the GUI generates the file Kernel/Config/File/ZZZProcessManagement please avoid to use that filename, otherwise it will be overwritten when you sync processes."

How could I create MyProcess.pm? Just I copy from the file ZZZProcessManagement.pm?