Scheduler is not running

[gloowee]

Just downloaded the OTRS 3.3.9 Appliance 1.0.9 and set it up on an ESXi host. Literally right out of the box this thing reports the following error:

Scheduler not running

OTRS-otrs.scheduler-58 Can not write into the PID file:'/opt/otrs/var/run/scheduler.pid'! Permission denied

I searched the forums but wasn't able to find a fix. Has anybody ever encountered this? If so, what did you do to resolve the issue?

[askvicky]

I have got this error sometime, i overcome it by running otrs.PostMasterMailbox.pl manually

[gloowee]

I have got this error sometime, i overcome it by running otrs.PostMasterMailbox.pl manually

Where do I find that file? This is the appliance that I downloaded and am running as a VM. Is it supposed to be included?

[reneeb]

/opt/otrs/bin/otrs.PostMaster.pl

But the PostMaster has nothing to do with the Scheduler...

[Giulio Soleni]

Hello,
I didn't try the appliance, however it might be an issue due to multiple scheduler process records stuck in the database. It often happens when you change the IP and/or hostname of the server where OTRS runs.
The entries here are not deleted by OTRS and the Scheduler status check does not correctly filter its check by correct hostname or PID.

First try to stop OTRS service and scheduler with force option.

service otrs stop
/opt/otrs/bin/otrs.Scheduler.pl -a stop --force
service otrs start

If that does not work try to stop all OTRS processes and clean up process_id table.

from inside mysql prompt, issue:
use otrs;
delete from process_id;

then restart your otrs service.

You may have a check also to viewtopic.php?f=62&t=17742

HTH

[askvicky]

I am using windows, and scheduler run postmaster in my case