[SOLVED] Add DynamicField to Dashboard

[ciotola]

Hi to all,
i've customized with success the AgentDashboard adding a new column but i've two little problem:

1) The column added is a DynamicField, in the attached image the configuration

There is a way for show in the table as column header the label "Due Date" instead of the name?

2) The column value is not corret. The value is for all the fields equal to "33" instead of the correct value stored in the DB. This field is a Date/Time Files.

I don't know if there are other parameters that i've to change.

Thanks in advance for your support,
Regards,
Giampiero

[ciotola]

HI Group,
for the column Header i've solved configring the dynamicfield in the "option Column" while before it was configure as "DefaultColumns"

We have still open the issue on the value shown in the "Due Date" column. Instead of the "date Time" imposted we see the value "33 m"

Giampiero

[ciotola]

For further info: The Due Date is right displayed in the QueueView, StatusView and CustomerTicketOverview.

any idea?

[ciotola]

We are using KIX Add On and with theyr support we have solved the issue. The configuration we mkade is correct but the Kix Extension have a special handling for the DynamicFields that contain the "Time" term

The workaround consist to change the code in <OTRS home>/KIXDashboardExtensions/Kernel/Output/HTML/KIXDashboardTicketGeneric.pm

Old:
elsif ( $ColumnContent && ( $Column =~ /(Time)/ ) ) {
New:
elsif ( $ColumnContent && ( $Column =~ /(Time)/ ) && ( $Column !~ /^DynamicField_/) ) {


Hope in a fix in the next KixRealase

Thanks to the KIX team for the speedy help.