ticket type based on queue

[Wojtek]

Is it possible to set different ticket type for each queue?

If not, what other sollution do You suggest?

There is a need to label each ticket and later use that label in statistics (group tickets by label).

Regards,
Wojtek

[reneeb]

You could/should use DynamicFields to label a ticket. And you can use ACLs to define what labels are available for a queue.

[Wojtek]

thank You for direction.

I already added dynamic field to ticket closed form.
But have problem with second part - Access Control List (ACL) Editor.

Don't really know how to make this field visible only with one queue.
I've looked for examples on the Internet, but couldn't find any with ACL Editor.

Could You please help me with that?

Regards,
Wojtek

[crythias]

There is no need to repeat yourself. Types are independent of queues and have a specific meaning.
If the type is based upon queue, then the queue is the type.