[SOLVED] - Insufficient Rights - No permission!

[retro2707]

Hi,

I have a process form I have created that has a transition action to move the ticket into the 3rd line support queue when a customer submits it rather than into the default SPOC queue.

When the user fills the form in and clicks submit they get the "Insufficient Rights - No permission" error. In the background however, it submits the ticket into the 3rd line queue, from there though the customer can no longer see the ticket.

I have the customergroupsupport option set on with the following roles:

Customers
users

As a test. I added the Customer role which is assigned to Customers group as RW onto all groups, however the issue still persists. In the logs I get the following error:

Code: Select all

Permission denied because module (Kernel::System::Ticket::CustomerPermission::GroupCheck) is required (UserID: TestFilebox 'ro' on TicketID: 650)!

The flow works fine without this move to the 3rd line queue so its something to do with the permissions somehow.

Im a bit confused. Could anyone help please?

Retro

[crythias]

it could be a SysConfig permission in a module that the customer does not have.

[jojo]

customers do not have roles.

switch off customer group support

[retro2707]

jojo. That sorted it thanks.