Custom event history type

[numerouno]

Hello,

I am trying to find the simplest way to record a custom event in ticket_history table.

The scenario is when an agent escalates a ticket to the next support level this should populate ticket_history with a unique id type for 'escalation' which can then be used for performance reporting.

Ideally this would be part of the Frontend::Agent::Ticket::ViewOwner as this already has the fields required.

What is the best way to accomplish this?

Thank you.