is there any way to set timer (age) not by time created first post but time from customers last contact
if customer contact me 1st time 4 days ago and last time 6 hours ago... so in view i want see (6 hours not 4 days ago)
dashboard open tickets / need to be answered
Moderator: crythias
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AMurderOfCrows
- Znuny newbie
- Posts: 5
- Joined: 23 Sep 2014, 13:34
- Znuny Version: 3.0.20
Re: dashboard open tickets / need to be answered
i'm looking for this exact thing as well
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Giulio Soleni
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: dashboard open tickets / need to be answered
Hi,
you can edit the settings of each module in the dashboard by clicking on the small engine icon (please, see attached pic), then drag and drop the columns you like (e.g. the "Change" column) and that's it.
you can edit the settings of each module in the dashboard by clicking on the small engine icon (please, see attached pic), then drag and drop the columns you like (e.g. the "Change" column) and that's it.
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OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.