Emails sent to xyz@example.com creates an otrs ticket and auto reply works. I want to configure the OTRS to send the new ticket auto response mail to all e-mail addresses in the mail.
Example: X is sending an e-mail to us. In his e-mail, at to field, there are also persons like Y and Z. In addition to this, at cc field, there are another persons like T, U, V.
Currently, OTRS sends new ticket auto response to only X. However, I want OTRS to send new ticket auto response to also the persons Y,Z,T,U,V .
Is it possible?
Auto Reply to ALL Email To and CC fields
Moderator: crythias
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crythias
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Re: Auto Reply to ALL Email To and CC fields
No.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Auto Reply to ALL Email To and CC fields
Dear crythias,
is possible to do custom development if there is this need?
is possible to do custom development if there is this need?
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reneeb
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Re: Auto Reply to ALL Email To and CC fields
Sure, with custom development, you can change all the OTRS behaviours...
For this, you would need to change https://github.com/OTRS/otrs/blob/rel-4 ... e.pm#L3162
For this, you would need to change https://github.com/OTRS/otrs/blob/rel-4 ... e.pm#L3162
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Re: Auto Reply to ALL Email To and CC fields
just replace article.pm? no need configuration elsewhere?reneeb wrote:Sure, with custom development, you can change all the OTRS behaviours...
For this, you would need to change https://github.com/OTRS/otrs/blob/rel-4 ... e.pm#L3162
thx u
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Re: Auto Reply to ALL Email To and CC fields
I would create a proper Custom ticket module (see https://github.com/OTRS/otrs/blob/rel-4 ... pm.example) that overrides SendAutoResponse... and you need a xml config file that activates the custom ticket module (https://github.com/OTRS/otrs/blob/rel-4 ... t.xml#L473)
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