Fetch mail works 50% of the time.

freak · Post by **freak** » 29 Oct 2014, 13:42

We get new ticket notification about 50% of the time. Since it is sort of working I'm not sure what to do to check this out. Sometimes when there are new tickets I have to go to the admin and click "Fetch mail" then a bunch come in. Other times it works on it's own. Any ideas?

reneeb · Post by **reneeb** » 29 Oct 2014, 13:55

Anything in the log? Do the tickets where it doesn't work have something in common? Are they different to the mails that work? (e.g. Sender address, recipient addres, language, mail client of the sender, ...)

freak · Post by **freak** » 29 Oct 2014, 15:30

That got me thinking.... I checked and tickets that are sent in via email do not work. It is the tickets that are entered via the ui that work correctly. So the reality is that fetch mail is not running automatically. It works when we manually click "Fetch mail" only.

jojo · Post by **jojo** » 29 Oct 2014, 15:33

it seems that your system does not have the cron jobs configured

freak · Post by **freak** » 29 Oct 2014, 15:38

I'm looking at fetchmail right now and everything is commented. Are both of these lines supposed to be uncommented or only one?

Code: Select all

# fetch every 5 minutes emails via fetchmail
#*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
#*/5 * * * *    /usr/bin/fetchmail -a --ssl >> /dev/null

jojo · Post by **jojo** » 29 Oct 2014, 15:56

none, did you follow the guideline for Installation in the admin manual?

freak · Post by **freak** » 29 Oct 2014, 16:04

I thought I did. I think it said to copy fetchmail.dist over to fetchmail. Then I can't remember after that. I'm off to read it again but any tips are appreciated.

jojo · Post by **jojo** » 29 Oct 2014, 16:13

fetchmail is not used typically to fetch mails for OTRS. this is done via otrs.PostMasterMailbox.pl

freak · Post by **freak** » 29 Oct 2014, 16:34

Ok... I'm on to something now. I ran Cron.sh (unsure if I did this before or not) however the log is complaining "/bin/sh: 1: /var/www/bin/otrs.PostMasterMailbox.pl: not found". My install is at /var/www2 not /var/www. This is on a shared server and apache is running as www-data. www-data home is /var/www. Once I figure out what to do with that I think it will work. I might hard code it in the meantime.

Znuny Open Source Ticketsystem

Fetch mail works 50% of the time.

Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.

Re: Fetch mail works 50% of the time.