I want to restrict users from viewing other users ticket in a single queue. I haven't found any similar topic on this forum and I only saw ACL implementation on google searches. Is there a way to do it rather than creating dedicated queues to group?
I am using OTRS 3.1.7
User/Group Ticket View
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crythias
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Re: User/Group Ticket View
No. And your version is very old and subject to security vulnerabilities. The ability to support it on this forum is decreasing with age. Please upgrade.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: User/Group Ticket View
Thank you for the response. I'll upgrade as soon as possible.