Customize Pages

[Vince0511]

Hello,

Is it possible to customizemy different pages?
For example I would like to move some fields in my NewTicket-page.

Can anyone help me, or tell me where to look?

[crythias]

some fields can be moved in the appropriate .dtl. Others (Dynamic Fields) can be arranged within the Dynamic Fields group by the order of listing.

[Vince0511]

Can I place my group of Dynamic Fields after the subject, and before the text in the phoneticket?

[crythias]

At what point of the previous post are you unclear?

[Vince0511]

Let me ask it the other way....

How do I move the possition of my Dynamic Fields group? Where can I select the position on the NewPhoneTicket-form?

English is not my native language, excuse me for that

Ciao!
Vincent

[RStraub]

You'll have to locate and edit the file "AgentTicketPhone.dtl".

There, find the block:

Code: Select all

<!-- dtl:block:DynamicField -->
                    <div class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div class="Field">
                            $Data{"Field"}
                        </div>
                        <div class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField -->

Move this block to the position where you want the list of your dynamic fields to appear.

If you don't want them as a list, you'll have to "hardcode" them into the file, using the next block which should be commented in the file:

Code: Select all

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#<!-- dtl:block:DynamicField_Field1 -->
#                    <div class="Row Row_DynamicField_$QData{"Name"}">
#                        $Data{"Label"}
#                        <div class="Field">
#                            $Data{"Field"}
#                        </div>
#                        <div class="Clear"></div>
#                    </div>
#<!-- dtl:block:DynamicField_Field1 -->